Discover the success stories of Qonnections 2017: Qantas

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The main challenges facing the aviation industry are flight delays (and their financial/operational impact), customer loyalty and brand expansion. In this post we will see how Qantas, with the help of Qlik, is becoming a data-driven organisation to meet these challenges.

BUSINESS CHALLENGES THAT BROUGHT HER CLOSER TO QLIK SENSE®
An ever-increasing demand for analytics
Data-driven decision-making no longer seemed “optional.” Data analysis was perceived as a strategic enabler/differentiator. At the same time, opportunities for data exploitation were proliferating.

Limited access to data and relevance
Too much manual intervention to access information. More time spent collecting than analyzing and the need to accelerate knowledge.

There was a demand for more answers
Answering follow-up questions often took weeks, so it was necessary to find new ways to explore and “mine” data and insights.

The information was isolated
There was a lack of connectivity between different uganda number data areas, information coverage was partial and there were expectations of updated information.

HOW QLIK FACED THESE CHALLENGES
Moving to an INTEGRATED OPERATIONS CENTER scheme with a PRECISION SCHEDULE in which a system:
Reactive becomes proactive
With more relevant and timely information. Able to anticipate and respond to the problem before it occurs and improving the overall customer experience.
Empowered to ask questions
that enable root cause analysis and detailed delay analysis.
Business meetings can now focus on analyzing problems instead of sending analysts out to figure something out for next week!
Focused on better decision making
Analysts can now focus on: providing narratives and insights into operational opportunities instead of manually extracting data
Moving to a WORKFORCE INSIGHTS & WORKFORCE PLANNING scheme that enabled:
Visibility of labor cost distribution
Recognition of base cost and overtime.
Identifying the “big spenders”
Some business units spend up to 2x more on overtime and how flight disruptions cause additional labor expenditure.
Identify opportunities
Cost reduction by optimizing the base list, reducing security risks, reviewing the base list allowing for improved operational costs.