Message template: "Dear [customer name], We are deeply sorry about the experience you've had. We would love the opportunity to turn this around. We'd like to give you a [gesture] as a sign of our commitment to your satisfaction."
Use it as an opportunity to improve your product/service: Learn from negative reviews to fix what's wrong. Take the feedback seriously and make changes as needed.
Message template: "Thank you for sharing your concerns, [customer name]. Your feedback helps us improve our offerings. We are taking your feedback into account and making necessary improvements."
No matter how many review sites you're on, get in the habit of responding, especially to negative ones.
Keeping track of and responding to reviews from different customer review sites can be overwhelming.
Allows you to monitor and respond to reviews across different customer review sites. All in one dashboard.
Dashboard of the Revision Management Tool "Revisions"
Once you start collecting reviews, it is a good practice to display them on your website. This can help build trust and credibility among your website visitors.
Manage your reviews
with the Listing Management Tool
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ADS illustration
How to display customer reviews on your website
Displaying customer reviews on your website can help build trust with visitors.
Here are some ways to display them:
Insert a carousel on your homepage: Place a sliding carousel on your homepage that displays different customer reviews. This can help you engage your website visitors and give your potential customers an idea of the quality of your product/service.
An example of a review slider carousel on a website
Highlight product-specific reviews on dedicated product pages: Add reviews specifically related to specific products on their corresponding product pages. This can help provide relevant and compelling information to potential customers searching for the