What types of partners use Voice?

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has a presence in 22 countries and has the necessary international licenses to provide its telephony services to several types of partners thanks to its SIP Trunking solutions. Three main categories of partners benefit from the advantages of our solution:

IT Partners and Telecom Resellers, who use our platform and services to enable their end customers to make and receive calls,

Software developers, who integrate our SIP Trunking solution in order to offer their customers a wide choice of providers and/or better international redundancy,

Business Process Outsourcing (BPO) services, which use our solution to receive and make calls on behalf of their clients.

Thanks to our dedicated portal , our partners can easily manage their client portfolio and monitor the various accounts.

What are the main reasons why CM.com partners choose Voice?
Meeting the needs of our partners is our number 1 priority. That's why we are continually working to remain compliant with local standards in each country where we operate, as well as expanding our infrastructure.

However, we have noticed that it is increasingly complicated for international companies to make local calls due to the many regulatory changes. To help our partners offer a reliable international telephony solution, we have implemented different actions:

We take care of the various regulatory constraints,

We are connected directly to local operators,

We avoid the additional costs associated with local calls,

We prioritize scalability, quality and cost-effectiveness,

In a few words, how to set up a SIP Trunk with CM.com?
Our solution is based on the principle of self-service. As soon as a partner registers on our platform or requests the addition of Voice to their communication channels, they can configure a CM.com SIP Trunk in approximately 15 to 30 minutes.

After setting up the SIP Trunk, the partner can request a number or port existing numbers to our infrastructure. Once everything is connected on our side, they can start making and receiving calls , all without any per-call setup fees or volume commitments.

Our rate plan configuration and Call Detail Records (CDR) reporting features help our partners and their customers accurately track their Voice usage. To support our partners every step of the way, we provide a user guide and a dedicated Voice support team, as well as a dedicated Customer Success Manager.

What are the main challenges faced by Voice in France and how is CM.com addressing them?
Providing phone numbers and the ability to make local calls without local connectivity isthe regulations regarding the resale of phone numbers. This has caused several problems for our international customers and partners. We have already faced similar constraints in Spain, Germany and other European countries.

To address this, we have begun the process of obtaining telecom operator licenses in France and Belgium, as is already the case in the Netherlands. We will thus be able to offer our partners an even more scalable and reliable solution, by officially becoming a telecom operator in three countries. And we do not intend to stop there...