In this article, we'll look at the reasons why customers prefer SMS/push notifications and determine how to use this to keep customers happy with their communications with the company.
5 Reasons Why Customers Prefer Emails Over Calls
It is interesting to see how, compared to the last decade, people usesweden mobile phone number list their phones not for their intended purpose – making calls, but for receiving and sending messages. Most people prefer messages to calls not only in personal communication, but also in work. Smartphones have been a part of our lives before and were used in all areas of activity, but with the onset of the pandemic, phones have become indispensable for many.
When choosing between phone calls and messages, most users prefer the latter. This trend is widespread and is taken into account by customer-oriented companies. In this article, we will consider the reasons why customers prefer SMS/push notifications and determine how to use this to ensure that customers remain satisfied with their communication with the company.
Reasons Why Customers Choose Texting Over Calling
Most customers view messages from brands as a communication channel as a positive indicator. One of the main reasons for this is that customers consider SMS/push notifications to be a more respectful way of communication with their time. However, there are other reasons why messages have proven to be more convenient than calls.