There are several ways to present the responses in this survey

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Only one answer per question : If the options are limited and only one answer must be checked, you can present the answers as radio buttons (which are clicked) or as a drop -down menu .

Multiple choice question: the participant has the opportunity to choose several answers from various options.

The question concerning personal information : in order for the survey to be adapted to your customers and to allow you to establish a follow-up (if necessary), you can add questions of a personal nature.

It is up to you to decide whether your survey is anonymous or whether the customer's contact information is required for further contact or whether it is up to the customer to decide whether or not they want to provide you with their contact information. If you want to extend the connection with the survey participants, based on their answers, it is advisable to mark personal questions as “required fields”.

Matrix Question : You can prepare matrix answers for questions that require greece telegram data assessment or allow multiple answers to be checked.

The open question: the open question space allows the participant to express themselves freely and without limitation. You can offer them a response box containing one line or more.

As mentioned earlier, you can decide whether a response field is mandatory or not at any stage of the process. If you decide that a question is mandatory, the survey will be considered incomplete if the participant does not answer it.

Complete the survey by expressing yourself freely
In the last section, it is recommended to offer participants the opportunity to express their impressions or give their opinion using a “free text” space.

This type of feedback can tell you a lot about your customer and provide you with necessary information about their opinions about your company, products and services while generating new ideas that can improve your business.

There are several ways to close a survey, such as with a thank you note like:

“A huge thank you! Your participation is important to us and we can assure you that every remark will be taken into consideration.

Thanks to you, we can improve our services in the future.”

Communicate, again and again
The survey is over, but the contact can continue! After obtaining the survey results and customer feedback, which will have allowed you to make new decisions within your company, it will also be time to think about how to use these responses in order to maintain and preserve contact with your customers.

The “personal information” mentioned in the survey will be linked to your customers’ responses. This will allow you to send them bonuses or promotions tailored to these same responses.

For example, if your survey is aimed at parents and the age of their children is mentioned, as soon as you have the survey results, you can send an advertising email for baby products aimed at parents who indicated that they have a young child.

Personal information can also help in further communication with your customer. In addition to the email addresses you hold, you can also offer your customers to include their phone numbers in a box provided for this purpose, which provides an additional channel of communication.

Improve, again and again
The online survey system is an effective and important tool in the business world. This questionnaire strengthens the bond between customers and the company and the consumer is happy to see that his opinion is taken into consideration. This format allows you to discover something new, analyze data about a specific product or service, optimize your company's activity, make certain changes, make crucial decisions and of course, maintain contact with your customers. All these elements become an asset against your competitors.

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