This empathy statement shows the customer that you are interested in understanding what their exact problem is. It shows them you don’t want to get anything wrong. Customers appreciate attention to detail, which is exactly what you’re offering when making this statement. By ensuring you are both on the same page, you can make certain you understand their problem 100% so you are able to offer the proper solution.
Otherwise, you may move forward and offer a solution that simply doesn’t fit the bill. Further, this statement buy algeria telegram database allows you to get any kind of clarity needed to provide the best possible customer service experience and solve the customer’s issue. #6: “What I Am Currently Doing to Help You Is…” You can make all the promises in the world to your customers, but if you don’t let them know what you’re doing or don’t deliver on your promises, then your promises don’t mean anything.
Therefore, this particular empathy statement gives you the chance to explain step-by-step to your customer what you are doing to assist the customer and resolve their problem. At the same time, this statement allows you to maintain control of the situation and conversation. It also avoids keeping the customer in the dark or waiting on hold, which is something that they don’t like or appreciate. In the end, they feel relief with your words because the problem is ultimately no longer theirs.