We moved in “Internet Time” and the speed and swiftness of our solution surprised some and caught others off guard. In our rush to help we didn’t engage with the creator community and the ecosystem in which their works are made and published. We hear your concerns and we’ve taken action: the Internet Archive has added staff to our Patron Services team and we are responding quickly to the incoming requests to take books out of the National Emergency Library. While we can’t go back in time, we can move forward with more information and insight based on data the National Emergency Library has generated thus far.
The Internet Archive takes reader privacy buy sales lead seriously, so we don’t have specific analytics or logs to share (we took the government to court to assure we didn’t have to do that,) but we do have some general information that may be of use to authors, publishers and readers about the ways patrons are using the National Emergency Library. We will be sharing more in the coming weeks of this crisis.
Majority of books are borrowed for less than 30 minutesMajority of books are borrowed for less than 30 minutes
Even with a preview function where readers can see the first few pages of a book, most people who go through the check out process are looking at the book for less than 30 minutes, with no more interactions until it is automatically returned two weeks later. We suspect that fewer than 10% of books borrowed are actually opened again after the first day (but we have more work to do to confirm this). Patrons may be using the checked-out book for fact checking or research, but we suspect a large number of people are browsing the book in a way similar to browsing library shelves.