In fact, all consumers are used to quickly changing operators,

[nurmohammadkhan]

Not only to obtain more advantageous offers, but also because technological evolution makes new services appear ever more rapidly, which inevitably make all the others "obsolete" and, therefore, less attractive on the market.

All this forces companies to constantly modify their business models, but above all to invest more and more in the implementation of the customer experience, because only a high-quality customer experience guarantees a higher level of customer loyalty .

After all, only when a customer is fully satisfied with the service received does armenia whatsapp resource he become loyal to the company that provided it – and total satisfaction necessarily comes from a perfect customer experience.

Moreover, providing an effective customer experience also ensures significant economic and strategic advantages.

First of all, a customer experience capable of building customer loyalty ensures every company (including telecommunications companies) a higher level of ROI , given that the costs of acquiring new customers are always much higher than those of retaining existing ones (source: Qualtrics).

Add to this the fact that a loyal customer naturally tends to spend much more on products and services than new customers.

Furthermore, building customer loyalty through customer experience also means ensuring a large return in terms of communication: each loyal customer is, in fact, a tireless ambassador of their brand and tends to tell all their acquaintances about their consumer experience in an enthusiastic and convincing way.