Zendesk Agents of Change Program: Empowering communities by training CX agents
Posted: Sun Dec 22, 2024 5:02 am
Zendesk’s Agents of Change program is celebrating nearly 200 trained agents and five new partners as we enter 2024. Learn more about this unique program, success stories, and what the future holds.
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Zendesk’s Agents of Change program partners with nonprofit organizations that provide workforce development training and upskilling services to historically marginalized or underrepresented adult communities.
Zendesk’s Tech for Good team canada whatsapp number list launched Agents of Change in 2021. The program provides grants, free Zendesk software, and free certification exams to nonprofits so they can deliver skills-based learning to students in underserved communities.
Since its inception, the program has certified nearly 200 agents across six programs spanning five continents, including the launch of the first management-level course with the Instituto da Oportunidade Social (IOS) in Brazil.
More empowered lives, brighter future
According to the Harvard Business School report, Dismissed by Degrees , college degrees are increasingly becoming an essential requirement for middle-skill jobs. OneTen reports that nearly two-thirds of Americans who do not have four-year college degrees lose access to middle-skill roles that are drivers of economic mobility, creating an opportunity gap for skilled workers. This untapped talent pool— more than 70 million Americans —is highly diverse and includes veterans, caregivers, rural workers, and workers in roles vulnerable to automation.
Offering upskilling opportunities to this pool of potential workers is an opportunity for technology companies, including Zendesk. Upskilling programs give more people the chance to access a career that allows them to support their families, helping to close the economic opportunity gap. It also provides employers with a broader and more diverse talent pool.
Image of a person in front of a laptop
Zendesk’s Agents of Change program partners with nonprofit organizations that provide workforce development training and upskilling services to historically marginalized or underrepresented adult communities.
Zendesk’s Tech for Good team canada whatsapp number list launched Agents of Change in 2021. The program provides grants, free Zendesk software, and free certification exams to nonprofits so they can deliver skills-based learning to students in underserved communities.
Since its inception, the program has certified nearly 200 agents across six programs spanning five continents, including the launch of the first management-level course with the Instituto da Oportunidade Social (IOS) in Brazil.
More empowered lives, brighter future
According to the Harvard Business School report, Dismissed by Degrees , college degrees are increasingly becoming an essential requirement for middle-skill jobs. OneTen reports that nearly two-thirds of Americans who do not have four-year college degrees lose access to middle-skill roles that are drivers of economic mobility, creating an opportunity gap for skilled workers. This untapped talent pool— more than 70 million Americans —is highly diverse and includes veterans, caregivers, rural workers, and workers in roles vulnerable to automation.
Offering upskilling opportunities to this pool of potential workers is an opportunity for technology companies, including Zendesk. Upskilling programs give more people the chance to access a career that allows them to support their families, helping to close the economic opportunity gap. It also provides employers with a broader and more diverse talent pool.