How to improve customer service and be more productive?
Posted: Sun Dec 22, 2024 5:04 am
Between increased competition, the hustle and bustle of daily life and uncertainty about what the future holds for the real estate market, it's hard not to ask yourself: how can I improve customer service in my company?
The answer is simple, but putting it into practice requires focus: productivity is the key that your business needs to stand out. This is because, in an increasingly chaotic and competitive world, many developers, CEOs, directors and managers have forgotten that their employees are the most valuable asset for commercial success.
In today’s article, we’ll talk a little more about the relationship uk b2b email database productivity and optimization in customer service . One can boost the other and take your company to another level. Want to see for yourself?
In practice, what is productivity?
how to improve customer service: woman with hand on chin looking thoughtful.
If you are not yet familiar with the concept of productivity, now is the time.
Productivity is related to the variable “quantity x quality” in the planning and execution of tasks . In other words, it does not only take into account how much is produced, but also with what level of quality, in how much time and with what impacts on the lives of those who produce.
By focusing on the person's leading role, we often say that productivity is a more humanized way of thinking about the relationship between employee and company.
What does productivity have to do with customer service?
Dealing with the public is not easy, period. During customer service , there is a great deal of exchange of experiences, and any slip-up can mean the loss of a sale at this sensitive time. In other words…
“Customer service is the most inviting entry point for your customer, but it is also the most effective exit point” – César Mors
This means one thing: your customer's journey will reflect what was conveyed to them during the service. Therefore, a good experience will lead to optimism, loyalty and peace of mind, while a bad experience will bring reluctance, anger and may even turn the person into a brand detractor.
What improves customer service?
More than 60% of consumers claim that good service is more important than price or quality in a brand. So there is no mistake: good service in the real estate market is a fundamental need to remain competitive.
But that doesn't answer the question: how to improve customer service ?
There are a few ways to ensure good service to your audience, join forces with technology and ensure more innovative processes for your customer service team.
The answer is simple, but putting it into practice requires focus: productivity is the key that your business needs to stand out. This is because, in an increasingly chaotic and competitive world, many developers, CEOs, directors and managers have forgotten that their employees are the most valuable asset for commercial success.
In today’s article, we’ll talk a little more about the relationship uk b2b email database productivity and optimization in customer service . One can boost the other and take your company to another level. Want to see for yourself?
In practice, what is productivity?
how to improve customer service: woman with hand on chin looking thoughtful.
If you are not yet familiar with the concept of productivity, now is the time.
Productivity is related to the variable “quantity x quality” in the planning and execution of tasks . In other words, it does not only take into account how much is produced, but also with what level of quality, in how much time and with what impacts on the lives of those who produce.
By focusing on the person's leading role, we often say that productivity is a more humanized way of thinking about the relationship between employee and company.
What does productivity have to do with customer service?
Dealing with the public is not easy, period. During customer service , there is a great deal of exchange of experiences, and any slip-up can mean the loss of a sale at this sensitive time. In other words…
“Customer service is the most inviting entry point for your customer, but it is also the most effective exit point” – César Mors
This means one thing: your customer's journey will reflect what was conveyed to them during the service. Therefore, a good experience will lead to optimism, loyalty and peace of mind, while a bad experience will bring reluctance, anger and may even turn the person into a brand detractor.
What improves customer service?
More than 60% of consumers claim that good service is more important than price or quality in a brand. So there is no mistake: good service in the real estate market is a fundamental need to remain competitive.
But that doesn't answer the question: how to improve customer service ?
There are a few ways to ensure good service to your audience, join forces with technology and ensure more innovative processes for your customer service team.