How IT leaders can eliminate siloed services and improve employee experiences
Posted: Sun Dec 22, 2024 5:53 am
Experts warn of declining employee satisfaction. Here's how companies can act.
"The way we work" is a global concern. Are we doing a good job? Are we getting results? Does our work have meaning?
Good employee experiences are a luxury in tough economic times. Decent pay, work-life balance, and benefits like healthcare go a long way toward creating positive employee experiences than perks like office pizza parties or casual Fridays.
But good employee experiences translate into better business outcomes . Higher employee satisfaction drives revenue. The smart thing for businesses to do is invest in employee experience (EX). And according to a new report from Zendesk, IT leaders understand this need but have different ideas about how to solve it.
According to a global survey telephone number identifier philippines of 1,200 IT leaders, employee experience is mission-critical, with 86 percent of leaders surveyed agreeing it has a “very positive impact” on ROI.
If there’s one thing we can take away from the shift to hybrid work models, it’s that the way we work is always evolving. Expectations have changed. Legacy systems are no longer optimized for today’s conditions. To combat silos and poor communication between teams, many companies are reinvesting in tools and software, resulting in a better employee experience.
In this report
Here are five takeaways from our research. Be sure to check out the full report:
1. When it comes to the EX, there is an ownership issue
Nearly half of IT leaders surveyed admit that “no one really owns” employee experience, indicating a lack of clear accountability or strategic focus in this area. Lack of visibility into operations can lead to oversights, such as disparate systems performing similar functions that could be consolidated.
"The way we work" is a global concern. Are we doing a good job? Are we getting results? Does our work have meaning?
Good employee experiences are a luxury in tough economic times. Decent pay, work-life balance, and benefits like healthcare go a long way toward creating positive employee experiences than perks like office pizza parties or casual Fridays.
But good employee experiences translate into better business outcomes . Higher employee satisfaction drives revenue. The smart thing for businesses to do is invest in employee experience (EX). And according to a new report from Zendesk, IT leaders understand this need but have different ideas about how to solve it.
According to a global survey telephone number identifier philippines of 1,200 IT leaders, employee experience is mission-critical, with 86 percent of leaders surveyed agreeing it has a “very positive impact” on ROI.
If there’s one thing we can take away from the shift to hybrid work models, it’s that the way we work is always evolving. Expectations have changed. Legacy systems are no longer optimized for today’s conditions. To combat silos and poor communication between teams, many companies are reinvesting in tools and software, resulting in a better employee experience.
In this report
Here are five takeaways from our research. Be sure to check out the full report:
1. When it comes to the EX, there is an ownership issue
Nearly half of IT leaders surveyed admit that “no one really owns” employee experience, indicating a lack of clear accountability or strategic focus in this area. Lack of visibility into operations can lead to oversights, such as disparate systems performing similar functions that could be consolidated.