If you don't use the platform or don't access it frequently, we'll share some tips to improve your reputation in the market.
Be quick with your responses
Between waiting 2 days to be served and receiving a response in 5 hours, which would you prefer?
I imagine that most people chose the second option, because if we have russian whatsapp number a problem we want to solve it quickly.
That's why we recommended at the beginning of this article that you have just one person to respond to these comments.
The faster the response, the better it will be for your reputation.
Request positive reviews
Every time we help someone resolve an issue, we ask that person leave a positive review about the support provided.
Thus, positive evaluations increase and transparency also increases.
If a customer contacts you via WhatsApp today and sends you an email a week later, the quality should be the same in both cases.
The best strength of having a good reputation on Reclame Aqui and anywhere else is doing your homework, that is:
Train your team;
Use a multichannel platform to respond faster;
Have frequently asked questions saved in one easy-to-send location;
Set up a chatbot to offer 24-hour support;
Look for points for improvement;
Build a support team in your company;
By putting this into practice daily, it will be impossible to have a bad reputation.
Luckily for you, with Digisac you can configure quick responses, create a customized chatbot for your segment and receive all Reclame Aqui messages on the platform.
You can even set up a department or agent exclusively to respond to these messages. Remember when we gave you this tip at the beginning?
If you have any questions about how this works, contact us via WhatsApp (14) 3281-1338 . We have a support team ready to help you.