Personalize the experience

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Consumers don’t want to be thought of as one of thousands (or millions) of people who receive the same canned response. They want to be seen as a VIP who deserves an experience that meets their unique needs.

Truly resolving customer issues and personalizing care starts with finding meaningful data. And this requires integrating social with other business intelligence software like your CRM. By having a centralized, 360-degree view of your customers, you’ll increase the quality of service you provide and break down departmental silos.

This data will deliver key insights about your customers, from the first time they portugal mobile database sent you a DM to the last time they made a purchase. As our Q3 Pulse Survey data revealed, about 38% of customer care leaders are already looking forward to consolidating agent and customer data to guide business decisions.

Sprout enriches your Salesforce CRM records with social data to provide a comprehensive view that enables your team to engage in real time with the right context. Notice how the sidebar is populated with Salesforce Service Cloud data in this example of an agent responding to a customer via the Smart Inbox.